Refund policy


We think it's important that you're happy with your purchase. You can always return your online purchase if it does not meet your wishes. This also applies to items in the Sale and in our Outlet. 

If your purchase has been returned according to our return terms, we will refund you the purchase amount including any shipping costs within 5 business days. The return costs are at your own expense. 

  1. Return your online order

Use the return form sent to return your order and fill it out. Please refer to the return terms in advance and see if your purchase can be returned. Ship the package through the post office, the return costs are at your own expense and vary by country. 

  1. Online return terms Antracite

Make sure that the item is in exactly the same condition as you received it, undamaged with attached cards and if possible in the original packaging.

Worn, washed or repaired items as well as items without attached cards will not be accepted and returned to your address. The cooling-off period for returning an ordered item is 14 days from the next day after receipt. After the purchase is completed, the item must be returned within 14 days. has the right to refuse items that have been logged in and returned later than the above periods. charges shipping costs if an order is not received or is not picked up at the pickup location. This is subject to the shipping costs that PostNL charges to consumers.

Exchange is unfortunately not possible.

  1. Antracite return address

Return items indicating your order number to:

TSG – Antracite
Désiré de Bodtkaai 27
9400 Ninove

  1. Do you have a question?

Email to
Call +31 (0)76 522 3186