This privacy statement was last updated on 25/02/2022
ANTRACITE/ LEXSON BRANDS B.V.
Chamber of Commerce: 20122975
E-mail address: firstname.lastname@example.org
Telephone number: +31 (0)85 - 666 7710
This is the privacy statement of the webshop www.antracite.com. On this page we inform you which personal data we collect when you use our website, why we collect this data and how we use it to improve your user experience. The information about you that we process will be treated and secured with the utmost care. Personal data is processed in a manner that is consistent with the General Data Protection Regulation (AVG).
1. What data do we collect?
- First name + surname
- Shipping and billing address
- Email address
- IP address
- Surfing behaviour
2. What do we use these data for?
We use the above personal data for the following purposes:
- To execute the agreement entered into with you;
- To inform you about your placed order;
- To offer you a good customer service;
- To maintain and optimize the website and related technologies;
- Marketing purposes such as; newsletter and social media.
We do not collect or use information for purposes other than those described in this privacy statement unless we have obtained your prior consent.
3. How is this data used?
The website keeps track of general visit data. In this context, in particular the IP address of your computer may be registered and used for statistical analyses of visiting and clicking behavior on the website. These data are not provided to third parties. All data is used to execute the agreement entered into with you. The data is stored on ANTRACITE's own secure servers or those of a third party. We will not combine this data with other personal data in our possession. ANTRACITE respects the privacy of all users of its site and ensures that the personal information you provide is treated confidentially.
This privacy statement is applicable to all services provided by ANTRACITE. You should be aware that ANTRACITE is not responsible for the privacy statements of other sites and sources. By accepting the privacy statement on the home page, you agree that we may process your personal data.
We collect reviews through the platform of WebwinkelKeur. If you leave a review through WebwinkelKeur, you are required to provide your name, place of residence and email address. WebwinkelKeur shares this information with us, so we can link the review to your order. WebwinkelKeur will also publish your name and place of residence on their own website. In some cases, WebwinkelKeur may contact you to explain your review. If we invite you to leave a review, we share your name and email address with WebwinkelKeur. They use this information only to invite you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal information. WebwinkelKeur reserves the right to use third parties for the provision of services, for this we have given permission to WebwinkelKeur. All the above mentioned guarantees regarding the protection of your personal data are also applicable to the parts of the service for which WebwinkelKeur uses third parties.
4. Third parties
By agreeing to the processing of personal data you agree that your information is shared with third parties. With these third parties we have made agreements or processing agreements to ensure that personal data is handled carefully. We will not share data with parties other than those listed in this article unless ANTRACITE is obliged to do so by law or regulations. In some cases, information may be shared internally. Our employees are obliged to respect the confidentiality of your data. Data is shared with the following parties:
- Shopify and apps
- Customer service system: outlook and telephone
- Google Analytics
- Newsletter software
- Delivery service: DPD
- Shopify Payments
Transfer to third countries
We try to process personal data as much as possible within the EU, but sometimes we cannot avoid using services from outside the EU. These companies are located in an adequate country designated by the European Commission.
If they are not located in an appropriate country, appropriate arrangements or binding corporate rules have been put in place. In most cases, we have used the EU model clauses. You can request a copy of these by sending us an e-mail.
5. Retention period
If you purchase something from our online shop, we will store your data so that we can make the payment and send the products to you. Due to our administrative obligations, we will keep this data for 8 years. In addition, we also store the details of the order in order to be able to answer questions about the order or the conformity of products and to check whether you were the purchaser. This also makes it easier for you to place another order with us.
When you pay, we will also be able to see from which account this came and who the account holder is. We keep invoices and payment details for 8 years.
We also process your name and email address to be able to contact you, for example about your order or if you have any questions. We keep your name and email address for 8 years, so that we can still provide you with sufficient service.
This privacy statement is tailored to the use of and the possibilities on this website. Possible adjustments and/or changes to this site can lead to changes in this privacy declaration. You will not be notified when the privacy statement is amended, so it is advisable to consult this privacy statement regularly.
We would like to inform you about the rights you have and the influence you can have on the processing of personal data. If you wish to exercise one of these rights, please contact us by e-mail at email@example.com.
1. Inspection, rectification and deletion
You have the right to know what personal data we process about you and you may then request that it be rectified or erased.
2. Restriction of processing
You have the right to request us to restrict the processing of your personal data, for example, if the data is no longer accurate, the processing is unlawful, we no longer need your personal data or pending a decision on an objection you have made to the processing.
3. Right to object
You have the right to object to the processing of your personal data. If you object to the use of personal data for direct marketing, we will no longer use your personal data for that purpose.
4. Data transfer
You have the right to receive your personal data from us in a structured, common and machine-readable form, so that you can transfer it to another party, if you had given us permission to process your data and if the processing was done automatically.
5. Withdrawing consent
If we have obtained your data for a certain purpose on the basis of your consent, you may withdraw this consent at any time. Withdrawing consent does not affect the lawfulness of the processing before the withdrawal.
Do you have any complaints about how we handle your personal data? You have the right to submit your complaints to the Personal Data Authority.
Cookies are used to ensure that this website functions as well as possible and that the content of advertisements is tailored to your preferences.
A cookie is a small file sent by our website and placed on peripherals by your browser. The information stored in the cookie can be sent back to our website when you visit it again. More information about cookies can be found on the website of Consuwijzer:
1. Social media
We would like to make it as easy as possible for you to share the content of our website via social media. This is possible by using a number of social media buttons. Read the privacy statements of the respective social media channels to know how they deal with privacy.
Facebook, click here. https://www.facebook.com/privacy/explanation
2. Functional Cookies
Some cookies are necessary to perform the primary functions of the website. We therefore place functional cookies. With this cookie we store data and preferences when you visit our website. This enables us to adapt the website to your surfing behaviour and to ensure that you experience greater ease of use during the purchasing process. We are not obliged to ask your permission to place or read these cookies.
3. Analytical cookies
Because we want to know how our visitors use the website, so that we can optimise the use of the website, we use Google Analytics. Analytical cookies are therefore placed via this website. These analytical cookies will be stored for a maximum of 2 years.
4. Advertising cookies
To make advertisements available, we use advertising cookies from Google and Facebook. These cookies ensure that advertisements are displayed that are more relevant to you.
6. Disabling cookies
Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features and services, on our and other websites, may not function properly if cookies are disabled in your browser.
9. Google Analytics
10. Customer profile
The information provided by you will be recorded as far as possible under one saved profile, in order to be able to show you the most personal and relevant content that matches your interests. We use this for the following purposes:
- Personalised content on our site.
- More personal, relevant and targeted advertising.
- Including or excluding target groups for social media advertising.
11. Questions and feedback
4813 XG Breda