We think it is important that you are happy with your purchase. You can always return your online purchase if it does not meet your needs. This also applies to items in the Sale and in our Outlet.
If your purchase is returned according to our return conditions, we will refund the purchase amount including any shipping costs within 5 working days. The return costs are for your own account.
- Returning your online order
Use the returned form to return your order and fill in this in. Please consult the return conditions in advance and see if your purchase can be returned. Send the package via the post office, the return costs are for your own account and vary by country.
- Online returns terms Antracite
Please make sure the item is in exact the same condition is as received, undamaged with attached cards and if possible in the original packaging.
Worn, washed or repaired items as well as items without attached cards will not be accepted and returned to your address. The cooling-off period for returning an ordered item is 14 days from the next day after receipt. After dissolution of the purchase, the item must be returned within 14 days.
Antracite.nl has the right to refuse items that have been reported and returned later than the aforementioned periods.
Antracite .nl will charge shipping costs if an order is not received or is not picked up at the collection location. The shipping costs charged by PostNL to consumers apply to this.
Unfortunately, exchanges are not possible.
- Antracite return address
Return items stating your order number to :
TSG - Antracite
Désiré de Bodtkaai 27
- < em> Do you have a question?
Email to email@example.com
Call +31 (0) 76 522 3186