We think it is important that you are happy with your purchase. You can return the purchase if it does not meet your requirements. This also applies to items in the sale. You can return the products within 14 days of delivery, with the original labels attached and in the original packaging. You have the option of trying on the product at home. However, if the product has been used, damaged and / or washed, we unfortunately cannot take it back.
DO YOU WANT TO RETURN YOUR PACKAGE?
No problem! You can return your items up to 14 days after delivery. First register your return online using the steps below.
- Check whether your order is complete (original condition, price tag attached, not worn, etc.).
- Add the (attached) invoice document and write on it that it concerns a return & which items are being returned.
- Click HERE to create your return label. Enter your order number and zip code.
- Print out the return label.
- Place the new return label over the shipping label or remove the shipping label.
- Take the package to a DPD parcel shop. Find a parcel shop near you here .
- Take a photo of your label so you can follow the package with the track & trace code.
ENGLISH: RETURN OUTSIDE OF THE NETHERLANDS?
Send us an e-mail and we will give you the address of our warehouse. The costs of the return are not included and will be for your own costs.
Your order on ANTRACITE.COM can be returned within 14 days. The return costs are only €4.95. When crediting the amount, €4.95 will be deducted per order. Do you want to return multiple orders in 1 package? Please contact us.
Once we have received the package, we will credit the money. You will receive confirmation of this. We aim to process all returns within 14 working days and transfer the money back to you.
*Exchanges are not possible. Do you have a complaint? Then be sure to contact us.
IN NEED FOR ANOTHER SIZE?
Would you rather order a different size? Then take a look at our website 😊
We also have the option “ notify when available ” so we will keep you informed when a product is back in stock. Check this on the product page.
What can not be returned?
- Worn, used, damaged or washed products
- Products that are not in their original condition
- Products without labels / original packaging
Is it possible to exchange my order?
Unfortunately, exchange is not an option for ANTRACITE. If an item is not to your liking, the item can be returned. As soon as this item has been returned to us, we will credit it. A new order can therefore be placed through our webshop.
What are the costs of returning?
You can easily and quickly create a label via our Sendcloud return portal. The costs are only € 4.95 and we will bear the rest of the costs. Therefore, € 4.95 will be withheld when crediting the amount.
When will the payment be refunded?
If your purchase is returned according to our return conditions, we will refund the purchase amount including any shipping costs within 14 working days. This is therefore exclusive of the € 4.95 return costs.
It takes a few days before the order is returned to us. We strive to process the returns within 14 working days.
Do you have additional questions?
Email to email@example.com
Or call +31 (0)85 - 666 7710